In the past couple of weeks I’ve come across two business owners with pretty much the same problem. One had discovered that she was paying a monthly subscription fee to someone that in total had amounted to over £500 in the last six months. Having asked her a few questions I discovered two things: first that she didn’t check her bank statements and second, that lots of her mail she threw away un-opened. “It’s just junk mail”, she said.
The second case was much more worrying. The person concerned had had someone knock on their door at 8.00am and proceeded to have their car taken away; it was on finance and they were months behind on the payments.
I had said, that’s impossible, it can’t happen like that. They have to write to you, give you a number of warnings, give you the option to catch up the missed payments. They just can’t turn up unannounced. But, it seemed they did! And the car was gone; with no chance of getting it back.
We discussed what could be done and in doing so I discovered the truth; a box with six month’s mail in it. Not a single letter opened! “It was only going to be bad news”, I was told, and they didn’t want to know.
Over £500 spent and a car taken away (along with getting a bad credit rating) all because post wasn’t opened. Total madness!
So, are you ignoring any post that might just damage your business? Or, for that matter, ignoring something else that might just damage your business?
Please, don’t act Ostrich-like, and bury your head in the sand, when you are faced with a problem. Problems never go away; they just get bigger. Deal with your problem today and you may just find that they are nowhere near as big as you thought.